The principle of who will be responsible for the Three Guarantees for the sales of household cars will soon be implemented

The General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China publicly solicited comments on the “Responsibility Provisions for the Repair, Replacement, and Return of Household Automobile Products” yesterday, clarifying the principle of who sells and who is responsible for the Three Guarantees in order to protect the legitimate rights and interests of consumers. From now on, members of the public can log on to the website of the General Administration of Customs to submit their opinions. The deadline is October 20.

Three packs are the abbreviation of "purchase, replacement, and refund" for the goods sold by the company. The three-package policy for domestic cars has been announced since 2004, and after seven years, it has finally emerged. The reporter learned that the current car companies have received the "manual automobile product repair, replacement, and return of the provisions of the provisions of the draft", the AQSIQ intends to hold a legislative hearing in late October, interested parties can be faxed by the 15th of next month 010-82260107, email zhuangl@aqsiq. Gov. Cn Registration.

The validity period of the full vehicle three guarantee period of at least 2 years or 40,000 kilometers of family car triple warranty includes the warranty period of the vehicle three guarantees, major assembly and system quality guarantee period, loss parts and other parts, and the invoice is issued from the seller. From the date of calculation.

Among them, the full three-pack vehicle validity period is not less than 2 years or 40,000 kilometers, and the main assembly and system quality guarantee periods for engines, transmissions, steering, and brake systems are not less than 3 years or 60,000 kilometers, whichever comes first. .

To ensure the implementation of the regulations, AQSIQ will establish a three-package information disclosure system for household cars, announce to manufacturers the three-package commitment of manufacturers, and the three-package responsibility reflected by consumers.

"Pack repair" also includes work hours material fees that affect the normal use or safety, can not be used normally, and the standard or the quality of the company does not match the quality of the ... ... the vehicle within the three-period period of the above product quality problems, consumers can rely on three packs of evidence Free repairs may be made at the designated or agreed repairer, and no additional fees may be charged for working hours and materials.

If the three-guarantee voucher is lost, the right remains unchanged after the consumer applies for a re-issue. After receiving the application, sellers and manufacturers should make re-apply within 10 working days. In addition, the Three Guarantees liability does not change due to the transfer of car ownership.

Cars within 30 days of safety and quality problems can be returned to the vehicle within 30 days of purchase, due to quality problems such as body cracking, braking or steering system failure, fuel leakage and other serious safety performance failure, consumers can choose to return, replace, repair.

For returns, sellers are responsible for free returns. Manufacturers who have expressly indicated quality problems in the main components of the engine and transmission in the three-pack voucher can choose to replace the assembly.

Except for the above-mentioned serious safety performance faults, consumers shall replace or return the product according to the provisions, and shall pay the seller a reasonable use compensation fee. The formula is [(car price (yuan) × mileage (km))/1000] × n. Among them, n is the use of compensation coefficient, which is determined by the manufacturer between 0.5% and 0.8%, and it is indicated in the three-package certificate. The relevant taxes and fees stipulated by the country shall be borne by the seller.

Repairs are to be provided for more than five days. In case of repairs due to product quality during the three-pack period of the vehicle repair, if the single repair time (including waiting for repair of spare parts) exceeds five days, the repairer shall provide the customer with a spare vehicle. Or give reasonable compensation for transportation costs. According to the regulations, the repair time shall be calculated from the date of the signing of the repair contract between the two parties and the completion of repairs. If the repair time is less than 24 hours, it is regarded as one day.

In any of the following situations, consumers may choose to return, replace, or repair. Accumulation of 2 repairs due to serious safety performance failures has not yet ruled out or new failures of the same level; engine, transmission, and body due to quality problems, the cumulative replacement assembly still cannot be used after 2 times; manufacturer is in the three pack certificate The other assemblies or systems that are expressly stated cannot be used normally after two replacements of the same main parts quality problem.

Repair of the same quality problem in excess of 5 times The total repair time due to product quality cannot exceed 35 days during the three-pack period of the vehicle. For more than 35 days, or cumulative repair of the same quality problem more than 5 times, consumers can rely on the three packs of vouchers, repair records, car invoices, and the seller is responsible for replacing the same brand vehicle with the same model.

Without the same brand and the same model, you must replace the vehicle with no less than the original car configuration. Still not available, consumers can request free returns. The seller must clear the price once at the invoice price. Loans to buy cars, according to the contract once retired.

For consumer replacement and return requests, the seller should respond within 10 working days. If the reply is not answered within 15 working days, if the answer does not comply with this regulation, and if the replacement or return is not made, it shall be regarded as deliberate delay or unreasonable rejection. The quality and technical supervision department will handle it according to law and make it known to the public.

Three packs of parts for repairs must be specified in the original regulations, when sellers deliver vehicles to consumers, they must not force consumers to choose repairers.

The parts used by the repairer for repair of the Three Guarantees shall be original parts provided or approved by the manufacturer and inspected and qualified. The quality standards shall not be lower than the products on the vehicle assembly line. At the same time, reasonable spare parts should be ensured to prevent delay repair time.

The repairer must establish and implement a three-for-one repair record archiving system for vehicles. Records include repair time, mileage, repair symptoms, inspection results, repair items, replacement parts names and numbers, material costs and hours, as well as haulage costs, provision of spare cars or compensation costs, delivery time and so on. After each repair, fill out two copies in full, one of which is given to the consumer. Consumers have the right to inspect and copy relevant repair records. During the three-pack period of the vehicle, when the vehicle fails to drive due to quality problems or cannot safely travel, the repairer cannot repair the problem by telephone and should be responsible for on-site repairs.

In addition, if a vehicle that has been replaced or returned in accordance with this regulation is re-sold through qualified maintenance inspections, it shall expressly state that the vehicle is a “three-bag replacement vehicle” and indicates the reason for replacement and return.

After the seller or repairer assumes the Three Guarantees liability, they can claim compensation from the manufacturer according to law. If there is a dispute over the Three Guarantees issue that cannot be resolved, consumers may appeal to the local quality and technical supervision department or file a complaint with the consumer rights protection organization. If still no agreement can be reached, the parties can apply for arbitration in accordance with the law, or directly to the people's court.

In any of the eight cases, the three-packet family car shall have any of the following conditions within the validity period of the three guarantees. Sellers, manufacturers, and repairers shall not be responsible for the Three Guarantees, but shall provide reasonable charges for repairs:

1. Vehicles are used for rental, lease or other operational purposes;

2, no valid invoices and three packs of certificates;

3. The product brand, model, and vehicle identification code on the invoice or the three-package voucher are not in conformity with the vehicle that requires Three Guarantees.

If it is not due to the quality of the product, it does not assume the Three Guarantees responsibility for the part involved, but it should provide reasonable charges for repair:

1. When a consumer purchases a car, he is informed in writing that the vehicle is defective;

2, because the consumer did not use the instructions correctly use, maintain, repair the vehicle and cause damage;

3. It is expressly forbidden to modify, adjust and dismantle the instructions in the manual. Consumers will cause damage after modification, adjustment and disassembly.

4. After a failure occurs, consumers cause damage due to improper handling by themselves;

5, due to force majeure caused damage.