Sharing car "BUG" many unlicensed rental, drunk driving problems frequently

According to the incomplete statistics of the Guangzhou Automobile Association Committee and other agencies, as of the end of August, more than 30 shared car companies have put in more than 4,200 shared vehicles in Guangzhou. According to the current plans for sharing car platforms, Guangzhou is expected to be completed before the end of the year. The number of shared cars operating will soar to 20,000 cars. With ease of use, there are many accidents and disputes caused by poor management. Problems such as unlicensed leasing, drunk driving, stolen cushions and fuel cards, and inability to contact customer service are frequent. Moreover, unlike sharing of bicycles on the Main Street, illegal operation of sharing vehicles can result in serious consequences if misconducted. . Recently, Guangzhou Daily’s media reporter investigated several “BUGs” that share car use and management.

Car does not recognize people:

Lack of monitoring device authentication is negligence

At the end of August, the reporter booked a shared car parked in Chunjing Garden on Zhongshan Road through his account on an APP. It is as simple as sharing a bicycle. The entire process of renting a car is operated on a mobile phone. It is completely unnecessary to deal with any staff. The reporter has rented a Chery shared car that he had booked very smoothly, and then the reporter let the friend of the colleague start driving the shared car. After 35 minutes, we all arrived unimpededly at the return point of Zhujiang New City and successfully returned the vehicles. In the following days, reporters and friends were so successful in renting three shared cars on different platforms.

There is no problem with this operation, but the security risks are obvious: Most shared cars are not equipped with a driving recorder and driver identification system, that is, just have an account and anyone can drive a shared car. For this, once the staff of the shared car such as GoFun and TOGO faced the reporter's questions, they only repeatedly emphasized that the tenant must drive by himself, but they did not know how to judge that the driver was the lessee. The reporter reviewed the conditions of registration and use of these shared companies. It is noted that although the current shared car company has stipulated and limited the tenant’s driver’s license status and driving age (eg, more than six months), the actual driver’s monitoring methods have been left blank. . One of the platform’s customer service representatives stated that the tenant was advised to comply with the rental agreement because the cars that had been rented, whether or not the actual driver had a driver's license, whether or not he was drunk driving drugs, etc., once the accident was caused by the loss, are By the hirer.

[Case link]

On August 30 this year, a man without a driver’s license in Zhengzhou secretly opened a shared car with no lock on the roadside. He knew only one minute later and ran into a Mercedes and a tree on the side of the road.

More tragically, on April 25 of this year, a young man with a driver's license in Chengdu who had been detained by 12 points, borrowed a friend account to rent a shared car, and then a collision occurred and killed one person on the spot. One knee comminuted fracture.

People do not understand the car:

Different models are not enough to use

The reporter noted that the current shared vehicles that are put on the market are basically electric vehicles (a few platforms except the TOGO are gasoline vehicles). However, these electric vehicles have blind spots due to their different manufacturers and operations, which can easily lead to safety hazards. When a reporter and a friend were renting a Chery electric vehicle, the first time he drove the electric car, he pressed the POWER button to start but did not start. Eventually he found the problem: Before he started the car, he put the rotating gear in advance. Wrong screw to D block. In addition, unlike ordinary gasoline vehicles, pure electric vehicles do not have a handbrake. Therefore, a TOGO SMART shared car rented by reporters and friends also has a thrilling experience: After the friend started the gasoline car normally, he found that the throttle was particularly difficult after driving for a couple of hundred meters. At that time, he found that the handbrake was not put down. The most thrilling thing was that when the reporter was driving a shared car of Beiqi, his friend “misoperation” actually pressed the one-button start button, causing the instantaneous power of the vehicle to disappear on the spot, and directly resting in the armpit on the road! Fortunately, no accident occurred.

All these are problems with small cars, but it is also a small mistake that many drivers are easily exposed to for the first time. Reporters found in many cars sharing cars, most of them did not stick to the use of vehicle precautions, and even in most vehicles, can not find the original car vehicle manual. In the shared car of the TOGO, there is also only a reminder sheet for "recalling the car."

[Case link]

Currently, the accident caused by the lessee’s unfamiliarity with sharing cars nationwide is typical: In April of this year, a Ms. Chen driving a shared car in Ningbo accidentally settled in the car and was locked in the car. Ms. Chen waited for half an hour in a closed car with a temperature of nearly 40 degrees Celsius. Eventually through the police, open the window, only to be rescued successfully, and Ms. Chen will also compensate the glass money of this shared car. The reporter learned from the car manufacturers that almost all vehicles can still be unlocked by unlocking buttons in the car after they are locked. For example, when Ms. Ningbo is trapped, she can only save herself by pressing the unlock button on the side of the door.

A lot of dark diseases:

Unexplained faulty vehicles have no electricity on the halfway.

During the interview, many of the customer service platforms sharing the car platform told reporters that there would be regular inspection of the vehicle condition to ensure the normal use of the vehicle. However, is it true? According to the reporter’s random experience within a month, although most of the shared vehicles’ interior environment was acceptable, the reporter had also rented several “dirty cars”: For example, there was a lot of mud on the floor of the driver's seat. Pure electric vehicles; A know-known electric vehicle that has fallen from business cards, food bags and other garbage; There are also very rich flavors on shared cars, and there are odors in air conditioners! In early September, at a shared car parking spot in Sanyuanli, the reporter encountered a staff member who came to the inspection. He admitted to the reporter that he cleaned the shared vehicles for about one month. The reporter immediately asked questions: “Shared cars belong to the operating vehicles, which are used frequently. Should the maintenance cycle for cleaning and condition checking be more frequent?” The staff member stated that he generally follows the company’s regulations, such as going to a maintenance factory to check the condition of the vehicle. It is also based on the number of kilometers, about 5000 or 10,000 kilometers to check once. In addition, leased shared electric vehicles, cruising mileage is also a special need to pay attention. The actual experience of reporters found that the cruising miles displayed when most of the electric vehicles were rented may not be the actual mileage that can be used. At the end of August, the reporter tried to drive a Beiqi shared electric vehicle with a cruising range of about 190km to go from Zhongshan to Guangzhou. As a result, it took less than 90km in Zhongshan City. The vehicle showed that the battery power only supported another 30km. The reporter could only hurry. Busy to find the charging station to charge.

A local master Liu Qi who has 23 years experience in car repair at the Toyota repair factory told reporters: Shared cars are used by different users every day, some are rudely driven, and some are open and bad roads. It is easy to give the vehicle secretly. Buried. And there are natural losses in the batteries of electric vehicles. He suggested that participating vehicles should be checked from the safety point of view and the frequency of maintenance should be the best once a month.

[Case link]

In the early morning of August 30 this year, a small couple rented a shared car in Nanjing. When they drove to Zhenjiang Mountain Tunnel in Zhenjiang, the car suddenly stopped without electricity. Tunnel car to the car, dangerous!

Fortunately, the Zhenjiang Traffic Police Detachment mobile brigade police patrol found that immediately aided to help, only to avoid the embarrassment.

Trouble is many: violation of regulations, vehicle damage disputes

If you use a shared car, you can easily arouse disputes if you experience violations or vehicle damage. All media reporters received feedback from many users during the interview: On the 4th of this month, Mr. Wang received a payment information from GoFun, claiming that Mr. Wang had caused damage to the tires during the lease period and required to pay a fee of RMB 50. . Mr. Wang was very puzzled by this: The other party only made news after he returned the vehicle for three days, and did not provide any evidence that the car tire was his own destruction. He said that in the past three days, the vehicle’s tires may be damaged by others due to open-air parking. Although he insisted on proof, the platform has been unable to provide it.

What's even worse is Miss Chen. A few days ago, she and her family went to Xi’an to travel. They rented a shared car to take a ride. As a result, they accidentally took a taxi and made a minor accident. According to the truth, they can use the fast claims channel. When it arrived at the claims center, the staff member told me that the traffic insurance for the shared car was paid in a foreign country and that it was not possible to quickly settle claims in the local area. It was necessary to send the police a certificate of accident liability. Ms. Chen said that at the time, he dialed the customer service phone several times before connecting. The customer service actually told her that due to shortage of manpower, it was impossible to handle it in the past. It is suggested that Miss Chen should find the trailer and tow the car to the designated repair shop. "I also bought a '10 yuan non-comprising deductible' insurance when renting a car. The tenth article on the platform's use of the treaty also stipulates that: The compensation for the following 1,500 yuan can be done without the need to bear the burden! Originally thought that it can be resolved quickly, and the result is complete. It took a whole day and it wasn't handled well. I also received a tow fee of more than a thousand yuan. The feelings of travel are gone!” Ms. Chen told reporters that because of the bad experience, she wanted to cancel the account and let the platform afterwards. The deposit was returned. As a result, the customer service told her that because the damage compensation procedure for vehicle accidents was still in progress, the deposit could only be refunded after it was processed.

[Attorney]

The party lawyer of the Guangzhou Shunde Law Firm suggested that for the hirer to drive a shared car and that a third party drives a shared car accident, it is not enough to rely on insurance or to divide the responsibility to pay for it. The operating company should also devote more efforts to management.

Businesses have trouble saying:

Regulatory loopholes cause many shared cars to be "idle"

Although the renter of the shared car has a lot of anecdotes and troubles to use, the shared car company also has various frustrations. Li Zong, a person in charge of a shared car in Guangzhou, said to the reporter that from a nationwide perspective, the renter had unlicensed leasing, drunk driving, stolen seat cushions, and fuel cards, as well as frequent problems that did not deal with traffic violations. . In addition, relevant responsible persons of the platform revealed that some users had violated the rules when using the vehicles, but they always refused to handle them. According to the rules of the traffic police department, five consecutive violations of the vehicles could not operate normally, resulting in many shared vehicles for the company. Forced to "idle."

General Li told reporters frankly that it is not the shared car company's unwillingness to act, but high-tech regulatory equipment and measures will increase operating costs.

He said, "Now there is no platform for operating profitability. Everyone wants to invest in new equipment, but funding is limited." According to incomplete statistics, there are more than 370 enterprises that have been leased by domestic registered operating vehicles in time, but most vehicles are only one or two hundred vehicles, and there are very few large companies with more than 1,000 vehicles.

Regulators have something to say:

Will achieve "bad credit" data sharing

In early August of this year, the Ministry of Transport and the Ministry of Housing and Urban-Rural Development jointly issued the "Guiding Opinions on Promoting the Healthy Development of Small and Micro-Bus Leases," with particular reference to encouraging the development of shared cars and accelerating the establishment of a credit system. On this basis, relevant regulatory authorities in Guangzhou said that they will also develop management documents for sharing cars. According to relevant person in charge of the Guangzhou Communications Committee, the sharing of automobiles is a new type of service industry. The Guangzhou Communications Commission will formulate relevant management documents of Guangzhou City in accordance with relevant national policy documents. He said that as long as the standard management is good, these new modes of transportation industry will be well developed in Guangzhou. Regarding the regulatory measures for the sharing of the automotive industry, the Guangzhou Sharing Automobile Expert Committee also said in a loud voice that it will achieve the sharing of "bad credit" data in the industry and achieve data sharing in the entire industry. At the same time, it communicates with insurance companies and traffic police departments. For example, it is suggested that the public security and traffic police department should deal with the special circumstances of illegal penalties for vehicles in the leasing industry. It is recommended that “separation of people and vehicles” be implemented and violations be imposed on the offenders. At the same time, it is recommended that insurance companies explore minute and hour calculations for time-sharing rentals of automobiles. In this way, the development of exclusive insurance products related to time-sharing leasing will reduce the time-consuming leasing of corporate premiums and at the same time maximize the safety of the lessee’s life.

At the same time, respondents from GoFun Travel, TOGO and other platforms stated that they are considering the introduction of face recognition, full-motion video positioning and other measures to clarify the responsibilities of the lessor and the lessee. The reporter noticed that there are currently cameras installed on shared cars. When the vehicle starts up, they regularly take a photo of the person who is driving the vehicle and upload it back to the background to compare whether the corresponding member photo of the account is the same person. Personal identity.