In the past, after-sales service of domestic heavy-duty truck companies has been criticized. The bad parts such as the lack of timely replenishment, high prices, and untimely maintenance services have constrained the development of heavy truck companies in China. In response to this situation, FAW's liberation continued to improve its spare parts support capacity with reserve forward reserves as its core. This not only promoted the sales of accessories, but also provided a good reputation for the FAW Jiefang brand in the field of heavy truck services.
For the first time, we sent users urgently needed spare parts to users, liberated and implemented spare parts inventory advancement, established classification data models for spare parts A, B, and C, and carried out spare parts ABC classification every six months, which accounted for less than the proportion of varieties. 10%, but can achieve 80% of sales of A-type spare parts for key management, closely follow the "Tianjin, Xi'an, Chengdu, Wuxi, Guangzhou," five spare parts storage base out of stock varieties, timely replenishment, through inventory, Putting spare parts at the forefront of the market that can quickly reach users, giving full play to the radiation effect of the spare parts center to the region, and the once-sale rate has been significantly improved. The emergency spare parts 72-hour arrival rate has increased from 33% in 2009 to the current 78%. .
In terms of spare parts management methods, since January 1, 2011, Liberal officially launched the “Service Provider Spare Parts Online Order Management System†to change the original order submission method for service stations and first-tier agents mainly for fax and telephone communication. , Achieve the sharing of national inventory, unified allocation, improve the efficiency and accuracy of spare parts ordering, to meet the service provider's spare parts ordering "daily" demand.
Through the order system, the headquarters and inventory center inventory are shared, which improves the utilization of resources. They also organized the development of a new version of the electronic catalog system to achieve real-time data synchronization with production, ensuring accurate and timely updates. In response to the current status of complex liberation of vehicles and frequent technological improvements, the paper catalog is also published in the form of parts and vehicle parts. The first time the liberation of parts is summarized, which facilitates the storage and inquiry of spare parts; and 5 consulting hotlines are established to answer questions. User consultation improves service efficiency.
In order to shorten the delivery cycle of spare parts, liberate the implementation of just-in-time management of spare parts logistics, and order the “planning and logistics delivery schedules†of each spare parts center, and achieved a delivery center for each shipment that has been shipped and delivered at least four times per month. Increase the frequency of shipments, clarify the timing of delivery and arrival, and shorten the delivery cycle. Liberation also provided monitoring and control support for key regions and key service providers. By the end of June, it provided more than 20 million monitoring pieces to service providers. While improving supply efficiency, it also eased the financial pressure of service providers.
It is reported that through improving the management of spare parts, FAW Liberated 67.9 million yuan in July sales, an increase of 29% year-on-year, cumulative sales from January to July nearly 490 million yuan, an increase of 80%, has completed 70% of annual sales targets, more It satisfies the needs of end users and promotes vehicle sales more effectively.
Heavy-duty trucks operate under high-intensity operation. Failures of the parts to be repaired always occur. The high-quality trucks also need maintenance. The supporting services cannot keep up. Parts must wait for several months. Who will buy such heavy trucks? The first car is sold out, the second car is sold by services, and the life of the company is after sales. High-quality service is an important criterion for car buyers to measure a car. FAW Liberation will improve FAW heavy truck brand through deepening spare parts service.
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