Dongfeng Cummins ' “all the way to the same way†customer activity went to Humen, which coincided with the opening of Dongguan Yong’ao Humen Store. The sun shines brightly and brightly throughout the summer in the summer and summer. It is said that the rain that walks away and goes three times a day, and the rain-washed land has hot and humid steam coming out. Dongfeng Yongao's new storefront was very happy on this day because of the active customer activity of Dongfeng Cummins Engine Co., Ltd. On June 18th, the reporter went to the scene of Dongguan Humen to see an old user Xiong Shenghui who was with “Continentalâ€. As an old user of Dongfeng Cummins Engine, he naturally has an absolute say in the product. Since it is a one-way counterpart, is it really "satisfied all the way"? China Truck Network reporter revealed the answer at the scene.
Becomes the first 210 horsepower users in Dongkang Guangdong
Dongguan Humen is widely known as a historical event of Humen tobacco sales. Today, it is also a logistics distribution center for express logistics LTL transportation. The large logistics group companies including Sitongyida have transit stations in Dongguan. As a result, local logistics and transportation have grown.
Heshun Sheng, General Manager of Dongguan Heshun Freight Co., Ltd.
Xiong Shenghui, general manager of Dongguan Heshun Freight Co., Ltd., is regarded as the “grassroots hero†of the local transportation industry. Currently, the large-scale fleet with more than 200 Dongfeng windmills has its own set of theories in selecting vehicles. Operational efficiency and after-sales service are the most important points for bears. The superior performance of Dongfeng Cummins Engine Products' efficiency and service is exactly the reason why he has favored the “Driving Machine†Dongfeng Trucks independently among the many truck-loaded product brands that have been squandering over the past five years.
The company's five years of companionship gave the bears a feeling that Dongfeng had similar family feelings towards Dongkang, and that Dongkang raised trust and pride in words. In the past few years, he has dealt with trucks. One thing Bear always feels proud of is that “the first 210-horsepower “Ganji†in the Guangdong area is the Dongfeng product that I bought. From the beginning to the present, we express in the Beijing-Shanghai area. The company uses Tianlong."
Sustained output power 200 sets of Dongkang boosts efficiency
Why choose Dongfeng Truck? Xiong Xiong said: "Since 2009, we have used Dongfeng vehicles. One of the important reasons for using this product continuously is considering the operational efficiency. The low failure rate of Concordia is the biggest advantage. I have a car for two years. With a mileage of 100,000 kilometers, the car is not a big problem and it is profitable for the companies that run express logistics transportation.As the key components, the engine is crucial in terms of selection. Cummins's technology has been developed in China. At a very mature stage, there was basically no problem in running 800,000 yuan. One of my cars ran 1.2 million, and when it was 850,000, it changed a cylinder liner and piston. Now there is no problem in using it. Because it is well used, it will only insist on choosing Dongfeng Trucks for many years."
Dongfeng Cummins "all the way to the same way" customer activity Humen Station
For business people, the circulation of funds and reasonable scheduling are very important. With a large fleet of more than 200 cars, the balance between input and output is crucial. Bear always said: "Choose a car to run transportation needs to consider the overall cost. Cono products in terms of fuel consumption, power, domestic cars are relatively high cost performance, so from the purchase cost and performance reliability considerations, choose The Dongkang engine is very cost-effective for my current operation of more than 200 vehicles."
Five-year peer service is always the same
Do express, timely and efficient completion of transportation tasks in determining the direct benefits, the impact on the customer's reputation is very large, after-sales service is also a key factor in the election of the car. The most worried about the owners and companies in express logistics industry transportation is the bad car on the road, no service station, no adjustment to accessories.
Dongfeng Cummins Engine Prototype Display
Speaking of the failure of a vehicle in the fleet during 2013, bears are still grateful. At that time, he called the dealer and the reply he received was sent by a temporary emergency service provider. Bear always described the situation at the time: "I can't wait, loading before 5pm, this cargo is not loaded, the delay in the delivery of the car is the transit of several sites, and finally the emergency coordination of the service station has repaired the car. Is their service to meet customer needs, to allow users to buy comfortable, with the satisfaction.†Xiong Zong mouth of the timely service from the vehicle and engine manufacturers to do after-sales service in the attitude of hard work and steadfast efforts. “Expert Services Run the World†is the consistent pursuit of Dongfeng Cummins. In order to protect the users' cars, Dongfeng Cummins has distributed more than 2,000 service stations that have been professionally and systematically trained and trained to ensure fast and efficient service. At the same time, Cummins service websites with more than 9 million engine service information can be provided at any time. Fault diagnosis information support for Cummins full range of models. Behind every customer's after-sales service for each car and every engine is such a powerful technology and network support, these are the root causes of user satisfaction.
General Manager Xiong told the China Truck Network reporter that Dongkang’s service has always been the same. Five-year-old services have caused him to worry less about the management of the vehicle fleet. This is an invaluable factor for the efficient operation of the express delivery service industry. It is also the voice and choice of many express delivery users like bears. The real urgency of the users, think what users think, this is the reason why Dongfeng Cummins can finally achieve the user experience "satisfaction."
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